Refund & Cancellation Policy
30 Day Return Policy
We offer you complete peace of mind while ordering at Naturaline Nutraceuticals – you can return all items within 30 days of receiving the product. However, please ensure that the product is unused and the tags, boxes and other packaging is intact.Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns.
In case if you have used the product and you are not satisfied with what you have bought, then we’ll still take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment back to the payment mode/account that was originally used to make the transaction.
Please note that you may be charged for the delivery fee and the pickup fee as applicable.
Damaged Item, Wrong Product or Missing Units
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at [email protected] within 7 days of receiving the product.We will arrange a reverse pickup for the product and then issue a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.
In order to confirm cancellation of item(s) in your order before it is dispatched, kindly indicate your refund preference.
Following shall NOT be eligible for return or replacement:
1.Damages due to misuse of product
2.Incidental damage due to malfunctioning of product
3.Any consumable item which has been used or installed
4.Products with tampered or missing serial / UPC numbers
5.Combos sold won’t be taken back/returned as individual units
In case of any queries, please write to our Customer Care Center at [email protected] or call us on +91 63629 36285.